I had been a loyal customer for 10 years, and then all of a sudden their service became a nightmare. I got kept getting calls from their Sales branch, a Price Solutions Sdn Bhd, offering me a Personal Loan, which I turned down a grand total of 10 times over the last year. That didn’t stop them though. One day I got another call from them, and I told them I am not interested, but the sales girl on the phone could not take no for an awnser, and gave me a grand total of 40 missed calls over a period of 2 hours. I even turned off my phone for 20 minutes thinking that would stop her, but it didn’t. I finally called their office and complained, but their Manager refused to find out the culprit and stop her. As I was talking to the manager, I was receiving more and more miss calls. I wrote the following email to their web site complaining and I got a reply a few days later.
The Email I wrote
I am writing to complain about Ms Rebecca Lim, the Team Sales Manager
of Price Solutions Sdn Bhd, a fully owner company of Standard Charted
Bank (M) Sdn. Bhd. Her staff placed a total of 40 missed calls to my
mobile when I refused to entertain her on a cold call offer to get a
personal loan from your bank. I have been a loyal customer of your
bank for more than 10 years, and I am totally irrigated and disgusted
by your companies actions. If this is the quality of service provided
by your establishment I will terminate my account. I have told your
cards customer service personal I do not wish to receive any sales
calls whatsoever. If there is an issue with payment or risk of
fraudulent transactions, that is a totally different matter. When I
called and complained, Rebbecca refused to take any action on the
matter, as the miss calls kept coming in. Please look into this matter
urgently.Company Name :
Price Solutions Sdn Bhd
Industry : Banking / Financial Services
Type of Company :
Private Limited Company, Foreign Based CompanyLocation :
2nd Floor, No. 30-36, Jalan 52/4, Petaling Jaya 46200WebSite :
http://www.memylife.com
The Reply
Dear Mr Tay,
Thank you for your email dated 3 August and for the time you took to highlight your feedback to us.
We sincerely regret to note the situation you encountered and we apologise for any inconvenience that may have been caused. Please be assured that we have escalated your complaint to the department concerned to ensure immediate remedial measures are put in place and the staff concerned will be counselled to avoid such recurrence.
We also noted that you do not wish to receive any more calls from our Marketing and Sales team and have made arrangements to remove your details from our future listings.
Once again, we apologise for any inconvenience and undue stress that may have been caused and we hope that this will not deter you from continuing your support with us.
Our automated phone banking services now allows you to transfer fund via MEPS Inter Bank Giro. You can also register for our eStatement and online banking services. Simply sign up for the services at any of our branches or www.standardchartered.com.my
Thank you.
Regards,
Lindy Yong
Customer Service Associate
Contact Centre
Standard Chartered Bank
Fax:+6 (03) 7849 6868
Website:http://www.standardchartered.com
I thought they would wise up and stop harassing me, but NO! Last month, I got another series of calls from them selling me the same stupid loan. I could take it no longer. I cancelled my card. I even wrote a reply to them that they failed to do what they promised. And they game me a lame reply.
Dear Mr. Nicholas
We refer to your email dated 18th September.
We regret to inform you that we are unable to reveal any account related information via email, due to security reasons. Please contact our Customer Service Hotline at (03) 7711 8888 for assistance or sign up for Online Banking to obtain confidential information regarding your account. We apologise for any inconvenience that may have been caused
Our automated phone banking services now allows you to transfer fund via MEPS Inter Bank Giro. You can also sign up for our Online Banking and eStatement services. Simply sign up for the services by self registering at www.standardchartered.com.my or contact our 24-hours hotline at +6 (03) 77 11 8888
__________________________________________
Ranjit Kaur
Senior Consultant Service Associate
Contact Centre
Please consider the environment before printing this email
It seems they are not interested in keeping customers. Avoid Standard Chartered Bank, one of the worse ones in Malaysia.
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Wow outrageous! 40 missed calls? I don’t think I can stand 10.
You received 40 missed calls?? OMG! You should think about getting a lawyer and sue them for harrasement!
I think you should also write to Bank Negara about this. They take things like this quite seriously.
A friend of mine gave me the head of the card center’s email :- Francis.KL.Wong@my.standardchartered.com
and I wrote this email to him
Hi Francis,
After this incident, despite being promised by your staff as bellow,
I still received another 3 calls from Price Solutions Sdn Bhd offering
me the same loan. As your bank doesn’t keep its word II have
officially cancelled my credit card and I have told all my friends and
family members who hold a credit card with your bank to do so as well.
Farewell,
Nick Tay
Its extremely annoying to get more than 5 missed calls for such a short period of time.
I do not have high regards on Standard Chartered credit cards as they don’t have good benefits
.-= Calvin Lee´s last blog ..Another Boring Period =-.
Ya, they really suck as a bank!
Nick,
I’m a platinum member. Prompt paymaster. Customer for 11+ yrs. I redeemed my points 2 months ago for a TV that never arrived. My wife calls every 2 weeks. The agents say they’re working on it and someone will call us back. No one does. I’m surprised an international bank is so screwed up. I’m sorry about your situation but it’s ‘par for the course’.
I am so not supprised! I think its time for you to cancel your card and bring your business elsewhere.
I get aggrivated if I have more than one of that type of call per day.. I imagine I probably would have reacted similiarly to the way that you did. Thanks for sharing.
Tim Bryan
BryanWoodUrns
wood urn
.-= Tim Bryan´s last blog ..How BryanWoodUrns Started =-.
Wow, I’m glad I stumbled upon this blog. A friend had been asking me to sign up for SC credit card saying that they have RM138 cash back upon first usage. And after that, cancellation is just a call away. Obviously, the same old “cancellation is just a call away” story has been told too many times. If I have to be hassled by their sales team for even a day, RM138 is not even worth the trouble and nightmare I have to suffer later. Thanks for sharing this.